Design and implementation of software solutions

We work with different technologies for the automation of service management, we are certified specialists with more than 6 years of experience in ServiceNow implementations, designing and building applications within the areas of IT Workflows (ITSM, ITOM, SPM), Customer Workflows ( CSM, FSM) and Employee Workflows (HRSD).

Typically our work methodology includes:

 

1. Identify business needs,

2. Analyze the requirements and propose a solution,

3. Agree on expectations and conditions, prior to starting the project,

4. Formal start of a project,

5. Explain the capabilities of the acquired solution in terms of technology

6. Conduct discovery workshops. Identify required use cases

7. Plan the execution of use cases through agile methodologies (stories, sprint, epics, products)

8. Build the products you want to obtain

9. Support QA and production launch

10. Accompany the management of changes to accelerate
adoption